Spirit of Excellence Limo is staffed 24 hours a day, 7 days a week, 365 days a year. You will always get a live agent when you call into our office regardless of time or day.
We always suggest booking sooner rather than later as we boast a generous change/cancel policy. Sedans/SUVs can be accommodated with a 2 hour notice (often much less if pick up is at the airport). Buses are subject to availability at the time of booking and are often in high demand. We suggest booking these vehicle types with as much notice as possible. Online reservations are limited to sedan/SUV bookings and must be booked a minimum of 4 hours in advance.
Spirit of Excellence Limo can provide transportation for you anywhere in the world. We are proud to have an extensive network of partners that share the values and business practices that we do. Instead of managing multiple companies and contacts, let Spirit of Excellence Limo do the work for you. One contact, one bill.
Spirit of Excellence Limo accepts all major credit cards (Amex, Visa, Mastercard, Discover). We also accept check payments if received in our office a minimum of 10 days prior to service, ACH payments/wire transfer, or cash payment in the vehicle . A credit card is required to be on file even if paying by check, ACH or in the vehicle as a guaranteed form of payment or in case of overages.
Sedans, SUVs, have a 4 hour change/cancellation policy. 8 passenger stretch limousines have a 24 hour change/cancel policy. Vans have a 48 hour change/cancel policy. Limo buses and shuttle busses have a 5 day change/cancel policy.
If you cancelled your reservation that was pre-paid, please reach out to our accounting team info@spiritofexcellenece.com to request your refund. If you were not satisfied with your service, please reach out to our Client Services team. We will research the issues and work to resolve within 48 hours.
You can call : +1 779 788 7778 or email: info@spiritofexcellencelimo.com . They are staffed 24/7 and can help you with any questions or itinerary changes. They can disclose chauffeur name and contact phone number. Drivers are not allowed to be on the phone while driving, so dispatch can communicate with them via radio.
Always aim high. As your event approaches, vehicles can be switched pending availability. It is always easier to decrease number of seats rather than to increase your reservations.
Not at all! You can update the itinerary at any time. And just in case, we’ll provide a reminder up to 14 days prior to pickup date of the itinerary details we have on file.
Of course! You are welcome to schedule a time to visit our Bridgeview, IL facility and let us know which vehicles you would like to preview. We welcome and encourage potential or existing customers to come visit us!
The most common request is for shuttle service. Rather than booking multiple vehicles, you can do a couple pickups for your guests. Buses have a lot of luggage space which is perfect for transporting gifts or other supplies from the venue. Due to liability, we will not transport the gifts without having a designated person to look after the packages. The chauffeur is at your service during your reserved timeframe. If you need them to make extra trips or special stops, do not hesitate to ask.
Yes. Coolers are allowed on any vehicle, and alcoholic beverages are allowed on all vehicles except sedans and SUVs. If all passengers are 21 years of age, alcoholic beverages can be consumed in the vehicle. We kindly ask that you refrain from bringing glass containers on the vehicles (aluminum and plastic are preferred).Note: if you are in the city of Chicago, there is an alcohol ordinance that may require you to book a security guard for your vehicle to consume alcohol.
From past experience, we have found that an hourly minimum is the most cost effective approach to provide you flexibility to visit multiple venues within a consecutive timeframe.
We only take deposits if services are over $5000.00. We do require a credit card for every service including weddings, but we do not take a deposit unless the amount is over that threshold.
For changes or cancellations on reservations that are less than 4 hours out, please call into our office. Otherwise, yes, you may change or cancel your reservation online.
Our dispatch team tracks inbound flights and will be aware if your flight is delayed. Your vehicle will be ready when your flight does finally arrive. If you missed your flight, please call into our office to advise as soon as possible to advise of any new flight information so that we are able to track your correct flight.
Please reach out to our team via phone. We will require the reservation number and a description of the item and will take down your contact information. If it is same day and the chauffeur is still on the road, we will have the chauffeur bring the item to you. If it is not same day and the item is found, our office manager will reach out to arrange to get the item back to you.
Pets are allowed in our vehicles when crated.
We have ADA vans on our fleet with wheelchair lifts. Please mention your need when booking your reservation and our agents will be able to assist in scheduling a vehicle to suit your needs.
We do offer car seats when requested. Please be sure to ask your agent when calling. There is a charge of $35.00 per car seat. Please allow extra time on your pick up as the chauffeur will have you install the car seat so that the seat is installed to your inspection.